T Harrison Limited

Company Policies

Our principal policies - relating to quality assurance, customer care, environmental management, partnering and equal opportunities - are listed below.

Quality policy

The principal objectives of the Quality Assurance Policy are to assure the high quality of products and services provided to customers, to ensure that quality requirements are determined and satisfied throughout all phases of the contract performance and to ensure that the products and services supplied to the customer are fit for purpose.

Download the full policy document here. (PDF format - 45K.)

Customer care policy

In order to maintain its reputation for delivering excellent customer service, T Harrison has set out the following objectives:

• To achieve an overall satisfaction rate of 95%.
• To provide a quality of decorative finish with which customers are highly satisfied.
• To complete work programmes on time and agree any additional costs prior to completing the contract.

Download the full policy document here. (PDF format - 53K.)

Environmental policy

T Harrison will implement, maintain and review systems to:

• Identify and environmental risks of the company's operations and eliminate or reduce those risks to prevent pollution.
• Manage its environmental responsibilities and implement a continual improvement process by following good environmental practices and reacting to business change.
• Develop and improve relationships with environmental regulators and the general public.
• Ensure that all employees, subcontractors and material suppliers understand that by adopting good environmental practices, we will minimise the impact on the environment of our activities.
• Adopt environmental measures which support strategies to minimise energy consumption, reduce waste and ensure that waste is disposed of safely and properly.

Download the full policy document here. (PDF format - 46K.)

Partnering policy

T Harrison is committed to partnering as a means of improving the quality of its service and of maximising customer satisfaction. This policy has been shaped by our positive experiences of partnering arrangements with housing associations and specialist organisations such as Dulux.

Download the full policy document here. (PDF format - 60K.)

Equal opportunities policy

T Harrison is an Investor In People and strives to be an equal opportunities employer. Accordingly, the company seeks to ensure that the talents and resources of employees are utilised to the full and that no job applicant or employee receives less favourable treatment on the grounds of sex, handicap, marital status, age, social class, colour, race or ethnic origins or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance.

Download our equality and diversity policy document here. (PDF format - 578K.)

Disability policy

As an equal opportunities employer, T Harrison has a well established policy regarding the recruitment, training and retention of people who have some form of disability. The company is fully committed to a policy of treating all its employees and job applicants equally, regardless of whether or not they have a disability. The company will take all reasonable steps to employ, train and promote employees on the basis of their experience, abilities and qualifications without regard to disability.

Download the full policy document here. (PDF format - 104K.)

Find out more about us

Please contact us if you need further information.

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All contents copyright T Harrison Limited 2010.